Frequently asked questions about Zexel Routers Version 2

Q1: Does the Zyxel router combine 5G and 4G frequencies?

Yes, it supports combining two 5G frequencies (provided the nearby tower supports it) with three 4G frequencies for optimal performance and connection speed.

Q2: Does the Zyxel router support an external antenna?

Yes, the router directly supports external antennas (antennas) without the need for any modification to the device.

Q3: Is it possible to limit the speed of a Zyxel router in the future?

This is not possible, because the router's IMEI is a mobile phone IMEI that starts with the number 35, and all phones are not subject to speed restrictions by telecommunications companies.

Q4: Which is better? Zyxel or Pro 5?

The Zyxel router is clearly superior, especially since the Pro 5 router became restricted by Mobily and STC. Therefore, there's no comparison.

Q5: Is the Zyxel router suitable for gaming? What's the ping like?

Yes, the router is excellent for gaming, as it provides a stable connection and smooth gameplay, in addition to a low ping that is ideal for online gaming enthusiasts.

Q6: Is the router new or refurbished?

All devices are 100% new and sealed, and include a full year warranty against manufacturing defects with an official invoice from the store.

Q7: What comes inside the Zyxel router box?

• British charger head (3-pin)
• Ethernet (LAN) cable
• User guide

Q8: If I order today, when will the router arrive?

• If the order is placed before 5 pm, it will be shipped the same day.
• After 5 pm, shipping will be done the very next day.

Q9: Can I pick up the router directly from you in Al-Ahsa?

Yes, you can do that by coordinating with us via WhatsApp to get the location and delivery details.

Q10: I found the same router cheaper on AliExpress, why is it more expensive with you?

Our router:

• Brand new (not used or refurbished as in some stores)
• Includes a one-year local warranty
• We offer after-sales service
• We offer a free and convenient installment service.

Q11: Is the Zyxel router a global version?

Yes, the official global version comes with the logo of the British company Three.

Q12: Does the Zyxel router support all network operators?

Yes, the router supports all telecommunications companies in Saudi Arabia and the Gulf countries without exception.

Q13: How can I access the router settings page and change the frequencies?

Here is the complete user guide and settings explanation for all the features of the Zyxel router (version 2):

Click here for the full explanation